Refund and Returns Policy

At Panacea Tech Hub, customer satisfaction is important to us. We aim to provide quality gadgets, mobile accessories, and electronic products that meet your expectations. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

By purchasing from our website, you agree to the terms outlined in this policy.

Returns

We accept return requests for eligible products within 7 days of receiving the order. To qualify for a return, the item must:

Be unused and in its original condition
Be returned in the original packaging
Include all accessories, manuals, and included items
Not show signs of damage caused by misuse, improper handling, or accidental breakage

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including:

Opened or used electronic accessories
Products damaged after delivery due to customer handling
Clearance, discounted, or promotional items
Products sold as final sale
Items with missing original packaging or accessories

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We may ask for:

Your order details
Photos of the product
Photos of the packaging
A brief explanation of the issue

Once reviewed, we will arrange a suitable solution, which may include a replacement, exchange, or refund depending on the situation.

Refunds

Refunds are considered only for approved return cases. Once the returned item is received and inspected, we will notify you of the refund status.

If approved, the refund will be processed through the original payment method where possible, or through another suitable method agreed upon. Processing times may vary depending on the payment provider or method used.

Exchanges

We may offer exchanges for eligible items that are defective, damaged, or incorrect. Exchange approval depends on product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

A defective product
A damaged item received
A wrong item sent by us

We recommend using a secure and trackable shipping method when returning items.

Order Cancellations

Orders may only be cancelled before they are processed or dispatched. Once an order has been shipped, it may no longer be cancelled and will instead fall under the return process if eligible.

Items Not Covered

This policy does not cover:

Damage caused by improper use
Normal wear and tear
Damage caused by external factors after delivery
Compatibility issues where product details were clearly provided before purchase

Contact Us for Returns

To request a return, refund, or exchange, please contact us with your order details.

Panacea Tech Hub
Address: UA01, First Floor, Bus Stand Shopping Complex, 60060
Phone: 077 082 6054
Email: panaceamedicals@proton.me
Website: panaceamedicals.lk

Policy Updates

Panacea Tech Hub reserves the right to update or change this Refund & Return Policy at any time. Any changes will be posted on this page.